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WINNER of 2020 REIWA AWARD Residential Property Management Team of the Year
2021 PPM National Property Management Awards – Winner of Client Service Agency of the Year
THE EMPIRE DIFFERENCE
EXPERIENCE IMPOSSIBLE TO MATCH
We love what we do…and we have been doing it with the same PASSION we had when we first started 20 years ago. Staff retention provides a high-quality consistent team and we pride ourselves in providing our owners longevity and experience of staff unmatched in the Property Management industry.
Some testimonials from people who have been with us for years.
Connecting tenants to great properties. we will conduct the necessary number of private viewings until your property is leased with our dedicated full-time Leasing consultant. We utilise state-of-the-art online booking systems for prospective tenants. Most of our leasing happens after hours, just when your prospective tenant wants to see your home. Technology, flexibility and experience mean we lease your property sooner.
CHANGE TO EMPIRE
IT'S EASY
Changing to Empire is easy, once you have contacted us and have decided to utilise our services we will run through the following steps. We will run through the details on your current Managing Agent contract to see if you are still in a fixed management term. If you are in a fixed management term there are two options:
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Option 1 – Wait for the contract period to end/ notice period to finish and we will then arrange to pick up the paperwork and keys from your old agent at the expiry date
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Option 2 – Payout the current agents management fees and come across now.
If you choose this option, we will manage the property for free so you are not paying two management fees.
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We will assist you in organizing a letter/email to your current Agent terminating their services
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After you have sent a letter/email to cease your current Agents services we will do everything from there
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We will send you agent notice that we will be managing the property and will request tenants details
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We will call your tenants and advise that we are the new managing agent and arrange for rent payments to be made to us from the changeover date and email and post a welcome pack of information
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We will collect all relevant documents needed from your current Agent on the handover date including keys
COMPREHENSIVE TENANT INDUCTION
A recent article about a tenant who added a birthday cake clause unbeknownst to the owner/agent was an internet hit…however funny it highlights the importance of not only the method of delivery of a lease to a tenant but our 65 years of property management experience has shown us that an in-depth tenant lease sign up induction is key. Want to know what our tenants get at our lease sign up inductions.
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Prescribed Scheduled Lease Explained & Executed
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Empire Estate Agents Special Conditions Explained & Executed
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Tenant Induction Video
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Bond Lodgement & Payment
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FAQ for Tenants Information Sheet (includes information on items such as utility connections, the Property Condition Report, watering days and reticulate on usage and a host of other pertinent information)
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Emergency Procedures Explained and provided
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DEFT Rent Payment card and rent and accounts payments explained
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Tenant Portal Login & Access Details
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Information for Tenants (Legal requirement)
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Strata By-Laws (if applicable)
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Property Manuals (if provided by Owner), scanned and bound in a book, emailed as a PDF and provided on the tenant portal
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Emergency Assistance number and information on emergencies texted to tenants and emailed
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Keys/Remotes/FOBs and codes documented, copied and signed
TENANT CARE
Our Tenants are important to us, every person is a valued client, we love being able to welcome your tenant into your rental home and home assist them then so we nurture quality happy tenants. Our Tenant of the month program is just one of the systems we use to reward and recognize the importance and value of tenants. Click here to see some see what our Tenants have to say about Empire
COURT
Attending, preparing and the cost of court can add to an already stressful situation, at Empire, we do not charge our owners for our Court preparation and attendance, for tenants that require eviction via the court or to retrieve bond costs. (Note unless the cost is covered in a required Landlord Protection Insurance Claim).
GUARANTEED PEACE OF MIND
No lock-in Management Contracts. Managing your home is a partnership, one that requires absolute confidence and trust. We value that relationship and therefore at all stages, you have the flexibility to change, we will release you from your contract at any time without penalty.
PREPARING YOUR PROPERTY
LEGISLATION & COMPLIANCE
SMOKE ALARMS & RCD’S
The installation of mains powered smoke alarms and at least two residual current devices is mandatory for all residential homes within Western Australia. Mains powered smoke alarms & at least two RCD’s (protecting all power and lighting circuits) are required to be fitted before offering the property for lease.
MINIMUM SECURITY REQUIREMENTS
The lessor is responsible for the property having a minimum level of security in place.
The minimum security relates to door locks (eg deadbolts/deadlocks on all external doors), and requirements for window locks and exterior lights.
BLINDS & CORDS
It is essential that Owners ensure blind/curtain cords or chains on their rental premises are safe for children. Under the law, an Owner has a duty of care to tenants, as well as anyone the tenant invites into the property and must ensure the premises are safe to live in. If a child dies or is injured on the rental premises as a result of a blind/curtain cord or chain injury, the landlord may be sued for negligence. Even if the tenants do not have children, a court could consider that it was reasonably foreseeable that the tenants may have children visiting the home from time to time.
LANDLORD INSURANCE
Landlord insurance covers you for tenant-related losses. Things like loss of rent due to a tenant breaking their lease or being evicted, or damage caused to your contents by tenants, like drink spill on carpets. Other insurance may not cover these events, and very often, the bond won’t be enough to cover the associated costs.
SWIMMING POOL
There are specific laws in WA that mandate the installation of a safety barrier/fence to enclose private swimming and spa pools. The laws are intended to protect the safety of young children by restricting their access to the area containing the swimming or spa pool.
“After attending many home viewings, Kylie Hall was a stand out property manager. Her professionalism and warmness just added to the fact she was managing the ideal place I was looking for.”
E Gorman