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STRATA EMERGENCY SERVICES

​Empire Estate Agents is open Monday to Friday from 9.00am to 4.00pm.


Should you have any queries, maintenance items or wish to discuss anything related to your property with your Strata Manager, please contact our office during office hours on (08) 9262 0400 (08) 9262 0400

 

EMERGENCY CONTACT NUMBERS
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  • Life Threatening Emergency (Police, Fire, Ambulance): 000

  • SES (State Emergency Services) to attend to damage caused by natural disasters/securing a property following storm/fire/flood etc: 132 500

  • ATCO (Gas Faults or Emergencies): 13 13 52 

  • Western Power (Electrical Faults): 13 13 51

  • Water Corp (Water outages or problems) 13 13 75

 
STRATA EMERGENCY TROUBLESHOOTING
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If you appoint a contractor to attend to emergency works you will need to ensure payment to the contractor yourself.

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Reimbursement may be possible for common property issues, but if the emergency is due to an individual unit or resident, the fees are the responsibility of the lot owner or resident.

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WATER & GAS EMERGENCIES

 

Gas Leak

  1. Shut off the gas mains in the meter box.

  2. If the smell of gas is inside, open the doors and windows for fresh air. 3. Ensure that no gas appliances are left on without ignition.

  3. If after hours, contact ATCO on 13 13 52 for further instructions.

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Major Water Leak / Burst Pipe

  1. Turn off the water at your isolation valve (if unsure of the location, contact the Water Corporation for help on 13 13 75).

  2. If after hours, contact the Water Corporation for advice.

  3. Soak up all excess water and dry out any affected items. Take photos for your strata manager/ insurance claim.

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Leaking Hot Water System

Turn off hot water system tap or switch off isolation vales / mains water.

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No Water or Discoloured Water

  1. Check the Water Corporation website for any outages or works that may be in progress that may affect the water quality.

  2. If no outages or issues are listed on the website, call the Water Corporation on 13 13 75.

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Recommended Plumbing Contractors

  • Success Plumbing & Gas - 0431 963 213

  • Jumbo Plumbing & Gas - 0427 124 912

  • Dorrington Plumbing & Gas - 0439 333 982

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ELECTRICAL & POWER LINE EMERGENCIES
 
Fallen Power Lines

  1. Contact Western Power immediately on 13 13 51 and do not approach the area within 8 meters.

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No Power

  1. Check if any RCD switches have tripped.

  2. Unplug all appliances and check them individually for faults. Proceed to plug each item in one at a time to see if there is a fault with any of the appliances. This would be noted if the RCD trips again when a certain item is plugged back in or the circuit is overloaded.

  3. Check for outages on the Western Power website.

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Recommended Electrical Contractors

  • Response Electrical – 0438 946 094

  • MH Electrical - 0419 188 485

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OTHER EMERGENCIES
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Break in / Damaged Glass


Step 1: Contact police via 13 14 44 and lodge a report (ensure you save the police report number).

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Recommended Glaziers

  • Prompt Glass - (08) 9330 5555

  • Dependable Glass - (08) 9455 3069

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Lost Keys / Locked Out

If you are locked out of the property, you will need to phone a licensed and insured locksmith. Please note that you will be responsible for the cost of attendance.

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Recommended Locksmiths

  • AMCO Locksmith - 0481 356 257

  • Lock Stock & Farrell - (08) 6350 8500

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Lift Fault

Residents onsite experiencing lift issues should contact the lift contractor to explain the fault. The contractor will arrange repairs or send a technician.

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Vehicle Gate not Functioning

  1. Contact Empire to advise gate is stuck open / shut

  2. Wait for a person with a gate override key to open the gate.

  3. Do not attempt to move or handle the malfunctioning gate.

  4. If the gate is stuck in an open position, remove valuables from any vehicles left outside.

  5. Alternate arrangements should be made if your vehicle cannot exit the secured area.

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Our Strata Manager is available during business hours, but we have an after-hours paging service for emergencies. For urgent situations affecting common property, please call 0433 666 133 between 4:00 PM Friday and 9:00 AM Monday, including public holidays.

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Please call or text and leave your name, phone number, address of the strata scheme including which unit you own, and details of the emergency if the phone is not answered.

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